Privacy Policy

1. Introduction

Infusive (“Infusive,” “the App,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our application, website, and related services (“Services”).

By using Infusive, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide to Us

  • Account Information: name, email address, phone number, role, clinic information, and login credentials.
  • Profile Data: practice type, user settings, preferences.
  • Uploaded Files & Records: documents, forms, health-related records, or other content uploaded by your clinic.

2.2 Health & Medical Information (Clinic Users Only)

Some users (e.g., clinics, administrators, or medical professionals) may upload or enter information that could constitute Protected Health Information (PHI) under HIPAA.

Infusive does not access, use, or disclose PHI except as directed by the clinic or required by law.

2.3 Automatically Collected Information

We automatically collect certain information including:

  • Device type, operating system, browser type
  • IP address and approximate location
  • Usage data such as pages viewed, buttons clicked, and session duration
  • Error logs and diagnostic reports

2.4 Payment Information

If subscription payments are processed through a third-party provider, we may receive confirmation of payment status. We do not store full payment card details.

3. How We Use Your Information

Infusive uses collected information for purposes such as:

3.1 Providing and Improving the Service

  • Operating and maintaining the platform
  • Customizing your user experience
  • Delivering content, features, and technical support

3.2 Compliance & Security

  • Protecting our systems and users from abuse
  • Maintaining audit logs
  • Detecting or preventing unauthorized access

3.3 Communication

  • Sending updates, service announcements, onboarding messages
  • Delivering customer support or responding to inquiries
  • Sending clinic administrative alerts

3.4 Legal & Regulatory Obligations

  • Complying with state and federal laws
  • Responding to lawful requests and audits
  • Maintaining required operational records

We never sell your personal information to third parties.

4. How We Share Information

4.1 Within Your Organization

Account owners and administrators within your clinic or organization may have access to user activity and records you generate.

4.2 Service Providers

We may share information with trusted vendors that help us operate the App, such as:

  • Cloud hosting providers
  • Email and communication tools
  • Payment processors
  • Analytics services

These providers are obligated to protect your information and use it only as instructed.

4.3 Legal Requirements

We may disclose information if required:

  • By law or regulation
  • By court order or subpoena
  • To prevent fraud or security threats
  • To protect Infusive’s rights or the safety of users

4.4 Business Transfers

If Infusive is involved in a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of that transaction.

5. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Audit logging
  • Secure development and operational practices

However, no system is 100% secure. Users play a key role in maintaining security by safeguarding login credentials and reviewing access permissions regularly.

6. Your Choices & Rights

Depending on your jurisdiction, you may have rights related to your information, including:

  • Accessing or updating your information
  • Requesting deletion (where permitted by law)
  • Restricting certain processing activities
  • Exporting or transferring data

To exercise these rights, contact us via the contact form on our website

Clinic administrators may also control or restrict user access within the App.

7. Data Retention

We retain information as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Support clinic record-keeping requirements

Clinics may request deletion of certain records when legally allowable.

8. Children’s Privacy

Infusive is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware of unauthorized data from a minor, we will delete it promptly.

9. International Users

Infusive is intended for use in the United States.

If you access the App from outside the U.S., you do so at your own risk and consent to having your data processed in the United States.

10. Third-Party Links & Integrations

Infusive may contain links to third-party websites or integrate with third-party services.

We are not responsible for the privacy practices or content of those third parties.

Their privacy policies govern your interactions with them.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in technology, law, or our practices.

Updated versions will be posted within the App and marked with the “Last Updated” date.

Continued use constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us via the contact form on our website.