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Terms Of Service

1. Acceptance of Terms

By accessing or using the Infusive application (“Infusive,” “the App,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the App.

1.1 SMS Terms Of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Infusive Inc. This includes SMS messages for conversations (between employees), conversations (external). Message frequency varies. Message and data rates may apply.

See our privacy policy at https://goinfusive.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

2. Description of Service

Infusive is a platform that provides tools, content, features, and services related to IV nutrient therapy, clinic operations, compliance support, and patient-facing experiences. Certain features may only be available to verified clinics, licensed medical professionals, or authorized administrative users.

3. Eligibility

You must be at least 18 years old to use Infusive. If you are accessing Infusive on behalf of a clinic, medical practice, or organization, you represent that you have the authority to bind that entity to these Terms.

4. User Accounts

  • You must provide accurate and complete registration information.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity that occurs under your account.
  • You agree to notify Infusive immediately of any unauthorized access or security breach.

Infusive reserves the right to suspend or terminate accounts that violate these Terms or threaten platform security.

5. Clinical Use & Compliance Responsibilities

Infusive does not provide medical advice, diagnosis, or treatment. The platform offers tools and support materials, but clinical decisions remain solely with licensed medical professionals.

Users agree to:

  • Comply with all applicable federal and state laws, including HIPAA, OSHA, state pharmacy regulations, and board-specific rules.
  • Validate the accuracy of any clinical, regulatory, or compliance-related information before applying it.
  • Use Infusive as a supportive tool rather than a replacement for professional judgment.

6. Privacy & Data Protection

Your use of Infusive is also governed by our Privacy Policy. By using the App, you consent to the collection, storage, and processing of information as described in the Privacy Policy.

If you upload, store, or process patient-related information, you represent that:

  • You are authorized to do so under applicable laws.
  • You will maintain required safeguards for protected health information (PHI).
  • You will not misuse or improperly disclose such information.

7. Subscription, Billing, and Payments

Access to certain features may require a paid subscription. By subscribing, you agree to:

  • Provide accurate billing information.
  • Authorize Infusive to charge your payment method.
  • Understand that fees are non-refundable unless expressly stated otherwise.

Infusive may adjust pricing at any time, with reasonable notice to subscribers.

8. Acceptable Use

You agree not to:

  • Use Infusive for any unlawful, harmful, or fraudulent activity.
  • Reverse engineer, modify, or create derivative works from the App.
  • Attempt to gain unauthorized access to systems, servers, or data.
  • Upload malicious code, bots, or automated scripts that disrupt service.
  • Misrepresent your identity, credentials, or authority.

Infusive may investigate violations and take appropriate action, including suspension or legal recourse.

9. Intellectual Property

All content, trademarks, branding, features, software, and materials available through Infusive are the exclusive property of Infusive or its licensors.

Users may not copy, distribute, reproduce, or exploit the platform without express written permission.

10. Third-Party Services

Infusive may integrate with third-party tools or services (e.g., pharmacies, labs, EHR systems, payment processors).

Infusive is not responsible for:

  • The content or performance of third-party services
  • Availability, errors, or data use by third-party providers

Use of third-party services is governed by their respective terms.

11. Disclaimers

Infusive is provided on an “as-is” and “as-available” basis, without warranties of any kind.

We do not guarantee:

  • The accuracy or completeness of any information
  • That the App will be uninterrupted, secure, or error-free
  • That Infusive will meet your expectations or clinical requirements

You use the App at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, Infusive will not be liable for any:

  • Indirect, incidental, special, punitive, or consequential damages
  • Loss of data, revenue, profits, or business
  • Errors, downtime, or service interruptions
  • Issues arising from third-party services

Infusive’s total liability for any claim will not exceed the amount paid by you in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Infusive, its owners, employees, and partners from any claims, damages, liabilities, or expenses arising out of:

  • Your use of the App
  • Your violation of these Terms
  • Your violation of any laws, regulations, or third-party rights

14. Termination

Infusive may terminate or suspend your account at any time for conduct that:

  • Violates these Terms
  • Creates security or legal risk
  • Harms the platform or other users

Upon termination, your right to use the App ceases immediately.

15. Governing Law

These Terms are governed by the laws of the state of North Carolina without regard to conflict-of-law principles.

16. Changes to the Terms

Infusive may update these Terms at any time. Updated Terms become effective upon posting within the App. Continued use constitutes acceptance of the changes.

17. Contact Information

Use the contact form on our website to submit any questions regarding these terms.